Last update: October 21^st, 2025

Soekarno-Hatta International Airport (IATA code: CGK) is the biggest airport in Indonesia that serves as the primary gateway for international departure and arrival. The airport operates three terminals, namely Terminal 1, Terminal 2, and Terminal 3.

Terminal 1 was the first terminal built and started the operation in 1985. This terminal serves flights for domestic (low cost) airlines such as Air Asia Indonesia, Airfast Indonesia, Super Air Jet, Sriwijaya Air, and Citilink.

Terminal 2 was the second terminal built and started the operation in 1991. This terminal caters to domestic flights for private airlines such as Batik Air and Lion Air, and international flights for low-cost carriers (LCC) such as Air Asia, Batik Air Malaysia, Cebu Pacific, JetStar Asia, Scoot, IndiGo, VietJet, and Citilink.

Terminal 3 is the newest and largest terminal, originally opened in November 2011. This terminal primarily caters to international flights served by full service carriers. It also serves domestic flights for state-owned airlines (Garuda, Pelita Air Service) and select airline (TransNusa).

The number of international airlines serving flights from Soekarno-Hatta International Airport has been expanding since more airlines open routes from Jakarta to the airlines’ home base and vice versa. Currently, airlines serving flights to international destinations from Terminal 3 Soekarno-Hatta International Airport are as follows:

• Air China (CA)
• Air Macau (NX)
• All Nippon Airways / ANA (NH)
• Asiana Airlines (OZ)
• Cathay Pacific (CX)
• China Airlines (CI)
• China Eastern Airlines (MU)
• China Southern Airlines (CZ)
• Egypt Air (MS)
• Emirates (EK)
• Ethiopian Airlines (ET)
• Etihad Airways (EY)
• Eva Air (BR)
• Garuda Indonesia (GA), international flights
• Hainan Airlines (HU), since September 26th, 2025
• Japan Airlines (JL)
• KLM (KL)
• Korean Air (KE)
• Loong Air (GJ), since June 10^th, 2025
• Malaysia Airlines (MH)
• Oman Air (WY)
• Pelita Air Service (IP), international flights
• Philippine Airlines (PR)
• Qantas (QF)
• Qatar Airways (QR)
• Royal Brunai Airlines (BI)
• Saudia (SV)
• Shandong Airlines (SC)
• Sichuan Airlines (3U)
• Singapore Airlines (SQ)
• Srilankan Airlines (UL)
• Starlux Airlines (JX), since September 1^st, 2024
• Thai Airways (TG)
• TransNusa (8B), international flights
• Turkish Airlines (TK)
• Vietnam Airlines (VN)
• Xiamen Air (MF)

Soekarno Hatta International Airport Terminal 3 main building is a massive 4-level structure occupying a vast area of more than 300 thousand square meters. The departure level for both domestic and international flights is on the second floor while the arrival level is on the first floor. There are 206 check-in counters installed in the departure hall to serve passengers flying to domestic and international destinations. The check-in counters are spread across six sections / islands, namely island A to island F.

The airport authority pre-assign check-in counters for airlines serving flights from Terminal 3. If you are about to depart from Soekarno-Hatta Terminal 3, be it domestic or international bound, it is possible to know the location of the check-in counter prior to your flight day. This is since the check-in counter(s) will open at the same location(s).

In the following section, you can see more details about the location of check-in counters for airlines serving international or domestic flights from Terminal 3.

Check-in Counters for International Departure at Terminal 3

Check-in counters for international flights departing from Soekarno-Hatta Terminal 3 are located at island A to island D on the departure level (second floor). Airline assignment for each island is explained as follows.

Island A: check-in counters for Cathay Pacific, China Southern Airlines, Egypt Air, Garuda Indonesia (international), Qantas, and Royal Brunai Airlines.

International airline check-in counter assignments for island A are as follows:

• Cathay Pacific (CX): counters A14-A19
• China Southern Airlines (CZ): counters A24-A26
• Egypt Air (MS): counters A21-A26
• Garuda Indonesia (GA), international flights: counters A1-A13
• Qantas (QF): counters A14-19, A21-A26
• Royal Brunai Airlines (BI): counters A21-A23

Island B: check-in counters for All Nippon Airways (ANA), China Airlines, Ethiopian Airlines, Korean Air, Qatar Airways, Saudia, Starlux Airlines, Thai Airways, Turkish Airlines, and Vietnam Airlines.

International airline check-in counter assignments for island B are as follows:

• All Nippon Airways / ANA (NH): counters B1-B6, B8-B13
• China Airlines (CI): counters B14-B16, B14-B19
• Ethiopian Airlines (ET): counters B14-B19
• Korean Air (KE): counters B8-B13
• Qatar Airways (QR): counters B1-B6
• Saudia (SV): counters B14-B19, B21-B26
• Starlux Airlines (JX): counters B1-B3
• Thai Airways (TG): counters B8-B13
• Turkish Airlines (TK): counters B21-B26
• Vietnam Airlines (VN): counters B4-B6

Island C: check-in counters for Air China, China Southern Airlines, Emirates, Japan Airlines, Malaysia Airlines, Philippine Airlines, Shandong Airlines, Singapore Airlines, Srilankan Airlines, and Xiamen Air.

International airline check-in counter assignments for island C are as follows:

• Air China (CA): counters C14-C16, C14-C19
• China Southern Airlines (CZ): counters C20-C22
• Emirates (EK): counters C1-C6
• Japan Airlines (JL): counters C1-C6
• Malaysia Airlines (MH): counters C10-C13
• Philippine Airlines (PR): counters C4-C6, C7-C9
• Shandong Airlines (SC): counters C24-C26
• Singapore Airlines (SQ): counters C14-C25
• Srilankan Airlines (UL): counters C4-C6
• Xiamen Air (MF): counters C1-C3 / C7-C9, C11-C13

Island D: check-in counters for Air Macau, Asiana Airlines, China Eastern Airlines, Etihad, Eva Air, Hainan Airlines, KLM, Loong Air, Oman Air, and Sichuan Airlines.

International airline check-in counter assignments for island D are as follows:

• Air Macau (NX): counters D1-D3
• Asiana Airlines (OZ): counters D8-D13
• China Eastern Airlines (MU): counters D1-D6
• Etihad (EY): counters D8-D13
• Eva Air (BR): counters D1-D6
• KLM (KL): counters D1-D6
• Loong Air (GJ): counters D4-D6
• Oman Air (WY): counters D8-D13
• Sichuan Airlines (3U): counters D1-D3
• TransNusa (8B), international flights: counters D19-D22

Some airlines may have been assigned the same area for check-in counters. This is possible since each assigned airline operates flights at different time.

Island E: check-in counters for Pelita Air (international flights) and TransNusa (international flights).

Airline check-in counter assignments for international flights in Island E are as follows:

• Pelita Air (IP), international flights: counters E10-E13
• Trans Nusa (8B), international flights: counters E19-E22

Check-in Counters for Domestic Departure at Terminal 3

Check-in counters for domestic flights departing from Soekarno-Hatta Terminal 3 are located at island E and Island F on the departure level (second floor). Airline assignment for domestic departure is explained as follows.

Island E: Pelita Air Service (IP) for domestic flights, TransNusa (8B for domestic flights)

Airline check-in counter assignments for domestic flights in Island E are as follows:

• Pelita Air (IP), domestic flights: counters E1-E9
• Trans Nusa (8B), domestic flights: counters E14-E18

Previously TransNusa was assigned counters in Island D. However, all check-in counters for TransNusa have been relocated to Island E.

Island F: Garuda Indonesia (GA) for domestic flights

Check-in Counters at Soekarno-Hatta Terminal 3 by Airlines

The following table summarizes the location of check-in counters for each airline that operates from Soekarno-Hatta Terminal 3.

No	Airline Name	IATA Code	Check-in Counter
1	Air China	CA	C14-C16, C14-C19
2	Air Macau	NX	D1-D3
3	All Nippon Airways (ANA)	NH	B1-B6, B8-B13
4	Asiana Airlines	OZ	D8-D13
5	Cathay Pacific	CX	A14-A19
6	China Airlines	CI	B14-B16, B14-B19
7	China Eastern Airlines	MU	D1-D6
8	China Southern Airlines	CZ	A24-A26, C20-C22
9	Egypt Air	MS	A21-A26
10	Emirates	EK	C1-C6
11	Ethiopian Airlines	ET	B14-B19
12	Etihad Airways	EY	D8-D13
13	Eva Air	BR	D1-D6
14	Garuda Indonesia	GA	International: A1-A13 Domestic: F1-F26
15	Hainan Airlines	HU	D14-D16
16	Japan Airlines	JL	C1-C6
17	KLM	KL	D1-D6
18	Korean Air	KE	B8-B13
19	Loong Air	GJ	D4-D6
20	Malaysia Airlines	MH	C10-C13
21	Oman Air	WY	D8-D13
22	Pelita Air	IP	International: E10-E13 Domestic: E1-E9
23	Philippine Airlines	PR	C4-C6, C7-C9
24	Qantas	QF	A14-A19, A21-A26
25	Qatar Airways	QR	B1-B6
26	Royal Brunai Airlines	BI	A21-A23
27	Saudia	SV	B14-B19, B21-B26
28	Shandong Airlines	SC	C24-C26
29	Sichuan Airlines	3U	D1-D3
30	Singapore Airlines	SQ	C14-C25
31	Srilankan Airlines	UL	C4-C6
32	Starlux Airlines	JX	B1-B3
33	Thai Airways	TG	B8-B13
34	TransNusa	8B	International: D19-D22 Domestic: D14-D18
35	Turkish Airlines	TK	B21-B26
36	Vietnam Airlines	VN	B4-B6
37	Xiamen Air	MF	C1-C3 / C7-C9, C11-C13

Frequently Asked Questions

Q: I will be flying with Garuda, where is the check-in counter for Garuda at Terminal 3?
A: If your flight with Garuda is an international flight, the check-in counters are located at A1-A13. If you fly with Garuda to domestic destination, the check-in counters are located at F1-F26, or the whole counters at island F.

Q: I will be flying with Citilink, where is the check-in counter for Citilink at Terminal 3?
A: Starting from March 15th, 2025, Citilink ceased its operation at Terminal 3 and started serving domestic and international flights from different terminals. When flying to international destination with Citilink, the check-in counters are located at Terminal 2F. For domestic flight with Citilink, the check-in counters are located at Terminal 1B.

Q: I will be flying with Pelita Air Service, where is the check-in counter for Pelita Air Service at Soekarno Hatta airport?
A: Check-in counters for international flights served by Pelita Air are located at E10-E13. For domestic flights, the counters are at E1-E9. All these counters are located in Island E on departure floor (second floor) of Terminal 3, Soekarno Hatta international airport.

Q: When is the check-in counter open?
A: The check-in counter for international flight is open three hours before the time of your flight. If your flight is at 20:00 Jakarta time, as an example, the check-in counter will open at 17:00. For domestic flights, the check-in counter is open two hours before the time of your flight.