Soekarno-Hatta International Airport (IATA code: CGK) is the biggest airport in Indonesia that serves as the primary gateway for international departure and arrival. The airport operates three terminals, namely Terminal 1, Terminal 2, and Terminal 3.
Terminal 1 was the first terminal built and started the operation in 1985. This terminal serves flights for domestic (low cost) airlines such as Air Asia Indonesia, Airfast Indonesia, Super Air Jet, and Sriwijaya Air.
Terminal 2 was the second terminal built and started the operation in 1991. This terminal caters to domestic flights for private airlines such as Batik Air and Lion Air, and international flights for low-cost carriers (LCC) such as Air Asia, Batik Air Malaysia, Cebu Pacific, JetStar Asia, Scoot, IndiGo and VietJet.
Terminal 3 is the newest and largest terminal, originally opened in November 2011. This terminal primarily caters to international flights served by full service carriers. It also serves domestic flights for state-owned airlines (Garuda, Citilink, Pelita Air Service) and select airline (TransNusa).
The number of international airlines serving flights from Soekarno-Hatta International Airport has been expanding since more airlines open routes from Jakarta to the airlines’ home base and vice versa. Currently, airlines serving flights to international destinations from Terminal 3 Soekarno-Hatta International Airport are as follows:
- Air China
- Air Macau
- All Nippon Airways (ANA)
- Asiana Airlines
- Cathay Pacific
- China Airlines
- China Eastern Airlines
- China Southern Airlines
- Citilink (International)
- Egypt Air
- Emirates
- Ethiopian Airlines
- Etihad Airways
- Eva Air
- Garuda Indonesia (International)
- Japan Airlines
- KLM
- Korean Air
- Malaysia Airlines
- Oman Air
- Philippine Airlines
- Qantas
- Qatar Airways
- Royal Brunai Airlines
- Saudia
- Shandong Airlines
- Sichuan Airlines
- Singapore Airlines
- Srilankan Airlines
- Thai Airways
- TransNusa (International)
- Turkish Airlines
- Uzbekistan Airways
- Vietnam Airlines
- Xiamen Air
Soekarno Hatta International Airport Terminal 3 main building is a massive 4-level structure occupying a vast area of more than 300 thousand square meters. The departure level for both domestic and international flights is on the third floor while the arrival level is on the first floor. There are 206 check-in counters installed in the departure hall to serve passengers flying to domestic and international destinations. The check-in counters are spread across six sections / islands, namely island A to island F.
The airport authority pre-assign check-in counters for airlines serving flights from Terminal 3. If you are about to depart from Soekarno-Hatta Terminal 3, be it domestic or international bound, it is possible to know the location of the check-in counter prior to your flight day. This is since the check-in counter(s) will open at the same location(s).
In the following section, you can see more details about the location of check-in counters for airlines serving international or domestic flights from Terminal 3.
Check-in Counters for International Departure at Terminal 3
Check-in counters for international flights departing from Soekarno-Hatta Terminal 3 are located at island A to island D on the departure level (third floor). Airline assignment for each island is explained as follows.
Island A: check-in counters for Cathay Pacific, Ethiopian Airlines, Eva Air, Garuda Indonesia (international), Korean Air, and Qatar Airways.
Island B: check-in counters for All Nippon Airways (ANA), Asiana Airines, China Airlines, China Eastern Airlines, Egypt Air, Etihad, Qantas, Saudia, Srilankan Airilnes, Thai Airways, Uzbekistan Airways, and Vietnam Airlines.
Island C: check-in counters for Air China, China Southern Airlines, Emirates, Japan Airlines, Malaysia Airlines, Shandong Airlines, Singapore Airlines, and Xiamen Air.
Island D: check-in counters for Air Macau, Citilink (international), KLM, Philippine Airlines, Oman Air, Royal Brunai Airlines, Saudia, Sichuan Airlines, Turkish Airlines, and TransNusa (international).
Some airlines may have been assigned the same area for check-in counters. This is possible since each assigned airline operates flights at different time.
Check-in Counters for Domestic Departure at Terminal 3
Check-in counters for domestic flights departing from Soekarno-Hatta Terminal 3 are located at island D to island F on the departure level (third floor). Airline assignment for domestic departure is explained as follows.
Island D: TransNusa (domestic)
Island E: Citilink (domestic) and Pelita Air Service.
Island F: Garuda Indonesia (domestic)
For TransNusa, the check-in counters for domestic and international flights are located in the same island, which is island D. TransNusa’s check-in counters are split into two, section D19-D21 for TransNusa international flights and section D22-D26 for domestic flights.
Check-in Counters at Soekarno-Hatta Terminal 3 by Airlines
The following table summarizes the location of check-in counters for each airline that operates from Soekarno-Hatta Terminal 3.
| No | Airlines | Check-in Counter |
|---|---|---|
| 1 | Air China | C14-C19 |
| 2 | Air Macau | D1-D3 |
| 3 | All Nippon Airways (ANA) | B14-B26 |
| 4 | Asiana Airlines | B21-B26 |
| 5 | Cathay Pacific | A14-A20 |
| 6 | China Airlines | B14-B20 |
| 7 | China Eastern Airlines | B8-B13 |
| 8 | China Southern Airlines | C1-C3, C11-C13 |
| 9 | Citilink | International: D16-D18 Domestic: E1-E13 |
| 10 | Egypt Air | B21-B26 |
| 11 | Emirates | C1-C7 |
| 12 | Ethiopian Airlines | A14-A19 |
| 13 | Etihad Airways | B1-B7 |
| 14 | Eva Air | A21-A26 |
| 15 | Garuda Indonesia | International: A1-A13 Domestic: F1-F26 |
| 16 | Japan Airlines | C1-C6 |
| 17 | KLM | D1-D6 |
| 18 | Korean Air | A20-A26 |
| 19 | Malaysia Airlines | C10-C13 |
| 20 | Oman Air | D1-D7 |
| 21 | Philippine Airlines | D1-D3 |
| 22 | Qantas | B1-B6, B8-B13 |
| 23 | Qatar Airways | A21-A26 |
| 24 | Royal Brunai Airlines | D9-D11 |
| 25 | Saudia | B1-B13 |
| 26 | Shandong Airlines | C24-C26 |
| 27 | Sichuan Airlines | D8-D10 |
| 28 | Singapore Airlines | C14-C25 |
| 29 | Srilankan Airlines | B23-B26 |
| 30 | Thai Airways | B21-B26 |
| 31 | TransNusa | International: D19-D21 Domestic: D22-D26 |
| 32 | Turkish Airlines | D5-D13 |
| 33 | Uzbekistan Airways | B8-B13 |
| 34 | Vietnam Airlines | B21-B26 |
| 35 | Xiamen Air | C7-C9 |
Frequently Asked Questions
Q: I will be flying with Garuda, where is the check-in counter for Garuda at Terminal 3?
A: If your flight with Garuda is an international flight, the check-in counters are located at A1-A13. If you fly with Garuda to domestic destination, the check-in counters are located at F1-F26, or the whole counters at island F.
Q: I will be flying with Citilink, where is the check-in counter for Citilink at Terminal 3?
A: When flying to international destination with Citilink, the check-in counters are located at D16-D18. For domestic flight with Citilink, the check-in counters are located at E1-E13.
Q: When is the check-in counter open?
A: The check-in counter for international flight is open three hours before the time of your flight. If your flight is at 20:00 Jakarta time, as an example, the check-in counter will open at 17:00. For domestic flights, the check-in counter is open two hours before the time of your flight.