Last update: November 4th, 2024

Soekarno-Hatta International Airport (IATA code: CGK) is the biggest airport in Indonesia that serves as the primary gateway for international departure and arrival. The airport operates three terminals, namely Terminal 1, Terminal 2, and Terminal 3.

Terminal 1 was the first terminal built and started the operation in 1985. This terminal serves flights for domestic (low cost) airlines such as Air Asia Indonesia, Airfast Indonesia, Super Air Jet, and Sriwijaya Air.

Terminal 2 was the second terminal built and started the operation in 1991. This terminal caters to domestic flights for private airlines such as Batik Air and Lion Air, and international flights for low-cost carriers (LCC) such as Air Asia, Batik Air Malaysia, Cebu Pacific, JetStar Asia, Scoot, IndiGo and VietJet.

Terminal 3 is the newest and largest terminal, originally opened in November 2011. This terminal primarily caters to international flights served by full service carriers. It also serves domestic flights for state-owned airlines (Garuda, Citilink, Pelita Air Service) and select airline (TransNusa).

The number of international airlines serving flights from Soekarno-Hatta International Airport has been expanding since more airlines open routes from Jakarta to the airlines’ home base and vice versa. Currently, airlines serving flights to international destinations from Terminal 3 Soekarno-Hatta International Airport are as follows:

• Air China
• Air Macau
• All Nippon Airways (ANA)
• Asiana Airlines
• Cathay Pacific
• China Airlines
• China Eastern Airlines
• China Southern Airlines
• Citilink (International)
• Egypt Air
• Emirates
• Ethiopian Airlines
• Etihad Airways
• Eva Air
• Garuda Indonesia (International)
• Japan Airlines
• KLM
• Korean Air
• Malaysia Airlines
• Oman Air
• Philippine Airlines
• Qantas
• Qatar Airways
• Royal Brunai Airlines
• Saudia
• Shandong Airlines
• Sichuan Airlines
• Singapore Airlines
• Srilankan Airlines
• Starlux Airlines
• Thai Airways
• TransNusa (International)
• Turkish Airlines
• Uzbekistan Airways
• Vietnam Airlines
• Xiamen Air

Soekarno Hatta International Airport Terminal 3 main building is a massive 4-level structure occupying a vast area of more than 300 thousand square meters. The departure level for both domestic and international flights is on the third floor while the arrival level is on the first floor. There are 206 check-in counters installed in the departure hall to serve passengers flying to domestic and international destinations. The check-in counters are spread across six sections / islands, namely island A to island F.

The airport authority pre-assign check-in counters for airlines serving flights from Terminal 3. If you are about to depart from Soekarno-Hatta Terminal 3, be it domestic or international bound, it is possible to know the location of the check-in counter prior to your flight day. This is since the check-in counter(s) will open at the same location(s).

In the following section, you can see more details about the location of check-in counters for airlines serving international or domestic flights from Terminal 3.

Check-in Counters for International Departure at Terminal 3

Check-in counters for international flights departing from Soekarno-Hatta Terminal 3 are located at island A to island D on the departure level (third floor). Airline assignment for each island is explained as follows.

Island A: check-in counters for Asiana Airlines, Cathay Pacific, China Southern Airlines, Egypt Air, Garuda Indonesia (international), Qantas, and Royal Brunai Airlines.

International airline check-in counter assignments for island A are as follows:

• Asiana Airlines: counters A21-A26
• Cathay Pacific: counters A14-A19
• China Southern Airlines: counters A24-A26
• Egypt Air: counters A21-A26
• Garuda Indonesia (international): counters A1-A13
• Qantas: counters A14-19, A21-A26
• Royal Brunai Airlines: counters A21-A23

Island B: check-in counters for All Nippon Airways (ANA), China Airlines, Ethiopian Airlines, Korean Air, Qatar Airways, Saudia, Srilankan Airlines, Starlux Airlines, Thai Airways, Uzbekistan Airways, and Vietnam Airlines.

International airline check-in counter assignments for island B are as follows:

• All Nippon Airways (ANA): counters B1-B6, B7-B12
• China Airlines: counters B14-B19
• Ethiopian Airlines: counters B14-B19
• Korean Air: counters B8-B13
• Qatar Airways: counters B1-B6, B14-B19
• Saudia: counters B21-B26
• Srilankan Airlines: counters B21-B26
• Starlux Airlines: counters B1-B3
• Thai Airways: counters B8-B13
• Uzbekistan Airways: counters B14-B19
• Vietnam Airlines: counters B4-B6

Island C: check-in counters for Air China, China Southern Airlines, Emirates, Japan Airlines, Malaysia Airlines, Philippine Airlines, Shandong Airlines, Singapore Airlines, and Xiamen Air.

International airline check-in counter assignments for island C are as follows:

• Air China: counters C14-C16, C14-C19
• China Southern Airlines: counters C21-C23
• Emirates: counters C1-C6
• Japan Airlines: counters C1-C6
• Malaysia Airlines: counters C11-C13
• Philippine Airlines: counters C7-C9
• Shandong Airlines: counters C24-C26
• Singapore Airlines: counters C14-C25
• Xiamen Air: counters C1-C3 / C7-C9, C11-C13

Island D: check-in counters for Air Macau, China Eastern Airlines, Citilink (international), Etihad, Eva Air, KLM, Oman Air, Sichuan Airlines, Turkish Airlines, and TransNusa (international).

International airline check-in counter assignments for island D are as follows:

• Air Macau: counters D4-D6
• China Eastern Airlines: counters D1-D6
• Citilink (international): counters D16-D18
• Etihad: counters D8-D13
• Eva Air: counters D1-D6
• KLM: counters D1-D6
• Oman Air: counters D8-D13
• Sichuan Airlines: counters D11-D13
• Turkish Airlines: counters D8-D13
• TransNusa (international): counters D19-D21

Some airlines may have been assigned the same area for check-in counters. This is possible since each assigned airline operates flights at different time.

Check-in Counters for Domestic Departure at Terminal 3

Check-in counters for domestic flights departing from Soekarno-Hatta Terminal 3 are located at island D to island F on the departure level (third floor). Airline assignment for domestic departure is explained as follows.

Island D: Citilink (priority) and TransNusa (domestic)

Island E: Citilink (domestic) and Pelita Air Service.

Island F: Garuda Indonesia (domestic)

For TransNusa, the check-in counters for domestic and international flights are located in the same island, which is island D. TransNusa’s check-in counters are split into two, section D19-D21 for TransNusa international flights and section D22-D26 for domestic flights.

Check-in Counters at Soekarno-Hatta Terminal 3 by Airlines

The following table summarizes the location of check-in counters for each airline that operates from Soekarno-Hatta Terminal 3.

No	Airlines	Check-in Counter
1	Air China	C14-C16, C14-C19
2	Air Macau	D4-D6
3	All Nippon Airways (ANA)	B1-B6, B7-B12
4	Asiana Airlines	A21-A26
5	Cathay Pacific	A14-A19
6	China Airlines	B14-B19
7	China Eastern Airlines	D1-D6
8	China Southern Airlines	A24-A26, C21-C23
9	Citilink	International: D16-D18 Domestic: E1-E13 Priority: D14-D15
10	Egypt Air	A21-A26
11	Emirates	C1-C6
12	Ethiopian Airlines	B14-B19
13	Etihad Airways	D8-D13
14	Eva Air	D1-D6
15	Garuda Indonesia	International: A1-A13 Domestic: F1-F26
16	Japan Airlines	C1-C6
17	KLM	D1-D6
18	Korean Air	B8-B13
19	Malaysia Airlines	C11-C13
20	Oman Air	D8-D13
21	Philippine Airlines	C7-C9
22	Qantas	A14-A19, A21-A26
23	Qatar Airways	B1-B6, B14-B19
24	Royal Brunai Airlines	A21-A23
25	Saudia	B21-B26
26	Shandong Airlines	C24-C26
27	Sichuan Airlines	D11-D13
28	Singapore Airlines	C14-C25
29	Srilankan Airlines	B21-B26
30	Starlux Airlines	B1-B3
31	Thai Airways	B8-B13
32	TransNusa	International: D19-D21 Domestic: D22-D26
33	Turkish Airlines	D8-D13
34	Uzbekistan Airways	B14-B19
35	Vietnam Airlines	B4-B6
36	Xiamen Air	C1-C3 / C7-C9, C11-C13

Frequently Asked Questions

Q: I will be flying with Garuda, where is the check-in counter for Garuda at Terminal 3?
A: If your flight with Garuda is an international flight, the check-in counters are located at A1-A13. If you fly with Garuda to domestic destination, the check-in counters are located at F1-F26, or the whole counters at island F.

Q: I will be flying with Citilink, where is the check-in counter for Citilink at Terminal 3?
A: When flying to international destination with Citilink, the check-in counters are located at D16-D18. For domestic flight with Citilink, the check-in counters are located at E1-E13. If you have Citilink LinkMile membership, you can also use priority check-in counters at D14-D15.

Q: When is the check-in counter open?
A: The check-in counter for international flight is open three hours before the time of your flight. If your flight is at 20:00 Jakarta time, as an example, the check-in counter will open at 17:00. For domestic flights, the check-in counter is open two hours before the time of your flight.